Restoring from backup , Not able to Manage in JAMF

[kwes]

We allow our users from management level up to download apps as they need and we do not worry about controlling their backgrounds or layouts on their devices.

If you restore from backup on a phone that was never in JAMF it will not show up in JAMF. If you restore from backup on a phone that was in JAMF after a restore it no longer actively communicates. 

Is there a way for these users to restore from backup and keep their new phones similar to the old? 

[AJPinto]

Restoring from a backup does not constitute device enrollment, they will need to enroll the device.

[kwes]

For Context - We are in the process of moving over to JAMF, previously we did not have a MDM. Most of our devices that we have setup so far are shared devices that all use the same layouts so that part of JAMF has been so easy to manage. However now we are moving our upper level users over to JAMF and they want the exact layout from their unmanaged phone to be how it looks when we put them on JAMF. So we have did a full icloud backup and once the iCloud backup is finished they are never prompted to enroll. If you chose to not use a backup it give you the enroll option. Is there anyway to make the phone prompt during setup to enroll after the backup? 

They are still able to use iCloud to get the basics like their contacts , photos ,  but as far as applications reinstalling on the layout they want it will not bring that over like the previous backup had.  

[AJPinto · Accepted solution]

Nope, this is working as intended. You cannot recover a "managed" backup on a non-managed device, and you cannot recover a "non-managed" backup on a managed device. The device will need to be manually enrolled if you want to use the backups, and then you likely wont get supervision over the devices.

[Lasse]

I have seen devices previously enrolled to other MDMs create havoc for just this reason during first time setup.I  advocate storing as much as possible to a cloud of some sort. You can turn off the option to restore from backup in Setup assistant, the end user can log in and retrieve the content later, if allowed.

[ajaysutton]

It's an old thread I realize but maybe someone will have some good input.  I have an 11" iPad Pro which is a managed device that I do back up to iCloud, but it's also a "demo" device that I regularly let faculty and staff check out.  Each time it comes back it has to be setup as if it were a new device.  It will let me log in to my iCloud account during setup and enrollment, but will not give me the option to restore from an iCloud backup.

Thanks for any input anyone has.

Andrew Sutton

[Lasse]

A managed device might have a modified Setup Assistant where the 'restore from backup' option has been taken away in the MDM settings. Sounds like this might be the case here.