macOS Dock empty after enrollment

[jonros]

Earlier I got a blank Dock in macOS after enrollment if I waited to long during the steps of macOS setup with account creation and everything. But now I get it most of the time. The only icon showing in the Dock is Finder.

Anybody been having the same problem and/or know how to solve it for future enrollments?

We’re in Jamf Cloud and fort the moment in version 11.15.1.

[mvu]

Are you running Docktutil or anything else related to configuration profiles or polices? Something in macOS Onboarding category?

[jonros]

Yes, we're running Dockutil. If that's the problem, do you know what we can do to solve it?

[karthicksekar25]

If you are triggering Dock setup via Enrolment complete or enrolment-triggered policies, avoid running Dockutil there. Wait until after the user logs in. Assuming that you are latest version of Dockutil. 

[jonros]

Okej. Looks like we're using 3.0.2 of it. Looked at the trigger as well, it's set to enrollment complete and recurring check-in. If I change it to login can I keep recurring check-in?

[mvu]

What is your execution frequency? I run it once per computer at login.

[jonros]

Once per computer, check-in and after enrollment.

[jonros]

Now I've changed to trigger Login and have it set to once per computer, we'll se how it goes.

[mvu]

I haven't done this, but I'm thinking that if we just need Dockutil to run once in our environment, we can run a script to remove the Dockutil binary. This way, we know it can't run again after that 1 time use.